COVID-19 Appointment FAQs
As part of our response to COVID-19, we’re taking additional proactive steps to ensure the health and safety of anyone visiting our office so you can feel confident you and your loved ones are protected while at our office.
Here are several common questions and answers addressing our increased safety measures.
What are you doing to keep patients safe?
We have taken several additional steps to help ensure the health and safety of our patients and staff at this time. Here are examples of what our team is doing to keep you safe:
- All employees are wearing a mask at all times while at work.
- We ask that patients wear a mask or face covering at the time of your visit, for your safety as well as for the safety of fellow-patients and our staff. Face coverings are available at the entrance of our offices and are provided to those who do not have one.
- We routinely clean and disinfect frequently touched objects and surfaces such as waiting room furniture, countertops, pens, desks and keyboards, door; handles, phones, light switches, faucets, etc.
- After each patient encounter, we are disinfecting exam rooms: exam tables and chairs, etc.
- We wash our hands frequently with soap and water or use an alcohol-based hand sanitizer that contains at least 70% alcohol.
- All employees and patients observe the 6-foot “social distancing” recommendation.
- In order to minimize the number of patients waiting in the reception area at any given time, we have adopted a modified check-in process for return patients.
- Patients should come alone unless they are a minor or need assistance with their appointment (i.e. have limited mobility, have hearing loss, etc.). For those patients needing a companion, only one person should accompany them.
- The patient’s companion may need to wait outside or in their car depending on the number of patients in the waiting room or the patient’s needs (i.e. translator). In these cases, the patient can call the companion when they are taken back to be treated.
- All employees and patients/visitors are screened upon initial entry into the office. This includes a temperature check and screening questionnaire.
- All employees and patients with respiratory symptoms must remain home. If a patient is experiencing symptoms, we are happy to offer a telemedicine visit or to reschedule the in-office appointment to a later date.
- We meet to continually evaluate workflow, protocols and best practices.
- We continue to monitor guidelines from the CDC and adjust protocols as needed.
Do I have to come to the office for my appointment?
Depending on the reason for your visit, you may be able to change your in-office appointment to a telemedicine appointment. Please contact our team to inquire about scheduling a telemedicine appointment.
How does COVID-19 affect my appointment?
Aside from the additional safety protocols, you’ll experience several differences during your appointment with your provider as well including the use of social distancing whenever possible and a mask being worn at all times. Our goal is to provide you with the same quality care you’ve always been able to receive with us while following all recommended federal, state and local COVID-19 guidelines.
Do I have to wear a mask?
For the safety of you and our team, we ask that you wear a mask during your visit. Please let our staff know if you have a documented condition that prohibits you from wearing a mask, please make our staff aware and we will see if we can find a way to accommodate you.
What are the signs of COVID-19 and what should I do if I’m experiencing a symptom?
COVID-19 symptoms may appear at any point from two to 14 days after exposure. Common symptoms, in no particular order, include:
The health and safety of our team, our patients and our community is our top priority. If you believe you are experiencing symptoms of the virus, please contact our office and reschedule your appointment as soon as you can.
What happens if a patient comes in with COVID-19?
Our team has a set of specific guidelines and protocols in place to follow should a patient with COVID-19 visit an office location. You can feel confident all appropriate recommendations from the CDC will be followed as well as extensive disinfecting, cleaning and proper social distancing measures will be implemented as quickly as possible.
What if I have an appointment but have tested positive for COVID-19?
We ask all patients that have tested positive for COVID-19 please let our staff know and reschedule their appointments until their self-quarantine/isolation period is over. If you are still experiencing symptoms, please reschedule your appointment.
Will physical therapy make me more likely to get COVID-19?
No, physical therapy will not increase your chances of developing COVID-19. In fact, our prevention protocols are aimed specifically at protecting our patients, providers and team members.
Does COVID-19 affect my recovery?
We will perform your treatment in the safest possible manner and do everything within our power to give you the confidence to undergo physical therapy. During your recovery and any subsequent office visits, we ask you to follow all recommended safety protocols and guidelines. If an issue arises where your recovery would be affected due to COVID-19, a member of our team will reach out to inform you of the situation and available options to you and your loved ones.
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Viera Office:
Phone: 321-757-5515
Email: info@ptprofessionals.net
Office Hours:
Monday to Thursday 6:15am to 6pm
Friday 6:15am to 5pm
Saturday and Sunday Closed
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Palm Bay Office:
Phone: 321-802-9645
Email: info@ptprofessionals.net
Office Hours:
Monday to Thursday 6:30am to 6pm
Friday 6:30am to 5pm
Saturday hours: Subject to Availability – Call for Details
Sunday Closed
At PT Professionals, individuals are protected from discrimination on the basis of race, color, national origin, age, disability and sex, including discrimination based on pregnancy, gender identity and sex stereotyping.
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